The Resident Utility Program (RUP) is a Department of Defense–aligned program designed to encourage energy conservation and ensure fair utility usage. Homes are grouped with similar homes, and monthly utility allowances are set using actual average metered usage. Residents who use less than their allowance may earn a credit, while residents who exceed the allowance are billed only for the difference.

RUP supports the Department of Defense’s efforts to reduce utility costs, promote responsible energy use, and increase transparency. Savings generated through conservation are reinvested back into the community to support housing improvements and quality of life initiatives.

The program is implemented under Department of Defense guidance and coordinated with the Air Force or Army at the installation level. The housing partner administers the program locally in compliance with all applicable policies.

Savings generated through reduced overall utility consumption are reinvested back into the community to support home upgrades, amenities, and long term reinvestment initiatives.

Homes are grouped into Like Type Groups (LTGs) based on shared characteristics such as square footage, number of floors, home age or condition, heating type, and construction style. This ensures fair and accurate comparisons.

Each month, a utility allowance is calculated for each LTG using the actual average metered consumption of all homes in that group. Allowances are recalculated monthly to reflect seasonal and weather related changes.

Basic Allowance for Housing (BAH) is intended to cover rent and average utility usage. As long as usage remains within the LTG allowance, there is no out of pocket cost. Using less than the allowance may result in a credit; exceeding it may result in a charge.

Before live billing begins, residents will participate in a mock billing period. During this time, residents will receive statements showing usage but will not be charged or receive credits.

Each month, residents receive an electronic utility statement showing actual usage, the LTG allowance, and any credit, balance due, or no charge. Residents are billed only for usage above the allowance. Electronic payment is encouraged to avoid a $15 administrative fee.

All earned credits are through a U.S. Bank cash card, which can be used anywhere debit cards are accepted.

Utility usage is prorated based on the days the resident lived in the home during the billing period. Any outstanding charges or credits are reconciled during move out.

Billing questions should be directed to Minol, the utility billing provider listed on the statement. The Minol Customer Service Department can be reached Monday through Friday, 7:00 a.m. to 7:00 p.m. CST. The toll free telephone number is 888-636-0493. You may also contact Minol with billing questions via email at [email protected].

Because utility allowances are recalculated monthly using actual usage, weather driven changes are automatically incorporated into the allowance.

Regardless of solar configuration, utility statements reflect each home’s actual metered consumption, ensuring fairness and accuracy.

Under Department of the Air Force policy, plugging electric vehicles into home outlets is not authorized in privatized military housing. Residents should use approved public or installation charging stations.

For billing questions, please contact the Minol Customer Service Department Monday through Friday, 7:00 a.m. to 7:00 p.m. CST at 888-636-0493. You may also contact Minol with billing via email at [email protected].